At Lxsguno Curtain Shop, we understand that sometimes a product may not meet your expectations or may arrive with a defect. In such cases, we are committed to providing a smooth and hassle-free return process to ensure your complete satisfaction.

 

Eligibility for Returns:

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Returns must be initiated within 30 days from the date of purchase.

 

Return Procedure:

If you wish to return an item, please contact our customer support team at supportcenter@lxsguno.com with your order details and the reason for the return. Our team will guide you through the process and provide a return authorization.

 

Return Shipping:

Customers are responsible for the return shipping costs, except in cases where the product arrived damaged or was sent in error. We recommend using a trackable shipping service to ensure the safe return of the item.

 

Inspection and Refunds:

Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process the refund back to your original payment method. Please allow for up to 10 business days for the refund to reflect in your account.

 

Gift Card Returns:

If you received an item as a gift and would like to return it, we can issue store credit to your account, which can be used for future purchases.

 

Exchanges:

If you wish to exchange an item for a different size, color, or design, please follow the return procedure, and we will process the exchange based on availability.

 

Non-Returnable Items:

Certain items, such as custom-made curtains or clearance products, may not be eligible for returns. This will be clearly indicated on the product page.

 

Damaged or Defective Items:

In the unfortunate event that your item arrives damaged or defective, please reach out to our customer support team immediately. We will arrange for a replacement or provide suitable solutions to address the issue.

 

Return Address:

Please ship the return items to the address provided by our customer support team. Returns sent to the wrong address may not be eligible for a refund or exchange.

 

For any additional information or assistance regarding returns, please do not hesitate to contact our dedicated customer support team at supportcenter@lxsguno.com.

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